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mbawards2014-open-now

Business Update

Telephone remains a key customer service tool

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While the use of social media and mobile apps for customer service has doubled since 2011, a new survey suggests that the good old telephone remains a popular communications tool for customers and business owners.

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ACCI Small Business Survey suggests pessimism remains

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The latest ACCI Small Business Survey results reveal business conditions remained tough throughout the September quarter, with small business owners remaining pessimistic about economic conditions.

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Work-related injury numbers down

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The number of people experiencing a work-related injury or illness has continued to decline, according to figures released today by the Australian Bureau of Statistics (ABS).

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SME research panels: Be the voice of business and drive change

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Business and government really do want to know what SMEs think – and they’re willing to pay for it. Here’s why it’s worth any business owners’ while to get involved in SME research panels.

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How to cure holiday sickies in five easy steps

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Aussie are expected to take more than one million sickies this festive season, costing their employers over $350 million. Here are some simple steps you can take to reduce absenteeism in your business.

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2014 My Business Awards wrap-up

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The 2014 My Business Awards, held at Doltone House Hyde Park in Sydney on Tuesday November 11, was a cracking night of SME celebration and inspiration. Here is our report from the night - and our list of 2014 Winners.

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Do unions have the right to enter your lunchroom?

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Union officials do not have automatic access to lunchrooms in a workplace, but some are using an existing loophole to hold court in lunchrooms, explains lawyer Melissa Demarco.

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Why automated invoicing is awesome

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While some businesses continue to persist with manually processing invoices that come their way via email or the post, there’s now no reason why any business shouldn’t be looking at automated invoicing.

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Marketing - It's all about managing your brand

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The processes of managing and marketing a brand involves more than just creating a logo or a tagline then printing them. Branding helps articulate exactly what a service or product is, what it does, and who buys from us.

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Aussies rate best industries for customer service

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New survey results from TrueLocal suggest that Aussie small business owners in the restaurant, medical and automotive industries are providing the best customer service, by industry, to customers.

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PayPal urges Aussie SMEs to take advantage of global market place

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PayPal is urging Aussie small business owners to capitalise on the expected surge in cross-border trade by leveraging technology platforms, the country’s ‘e-trade readiness’ and global demand for Aussie products and services.

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Five processes every business should automate

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Automating business processes can have several benefits for your business, from minimising errors and inefficiencies to streamlining communications to increasing accountability. Here are five processes you should be automating right now.

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Government news for business

Whitepapers

For SMBs Security can often be a daunting and ongoing challenge to ensure all entry points are secure and up to date.

To get on top of the threat, click here to access a Symantec.cloud White Paper and discover:

  • The top 6 security trends SMBs need to protect yourselves against
  • A Security Essentials checklist - the essential security controls required to cover these threats
  • How Cloud Security services can offer significant benefits in security your business