FREQUENTLY ASKED QUESTIONS

"Time to hack" is an approximation of how long it would take an experienced cybercriminal to break your password. The longer, more complex, and more original your password is, the longer it will take to hack.

"Times leaked" indicates how many times the password you have chosen has been contained in a mass data breach. It is an indication of how popular the password is. Popular passwords are more likely to be guessed or hacked.

You can automatically reset your password by clicking “Forgot Password” on the log in page or in your account settings.  Please email onlinesupport@mybusiness.com.au with any questions.  

After signing up for My Business Cyber you will receive a series of “welcome” and “get started” email communications.

It is essential that you activate your account for My Business Cyber by clicking the link in the email you receive (please check your spam/junk).

There are 2 ways you can access your subscription to My Business Cyber:

• To access the product directly, click this link and log in.
• Log into My Business with your membership details. 
  • Click on your name in the top right-hand corner and “My account”.  Click on “My products and services”. 
  • You will see your My Business Cyber product listed.  Click View Dashboard to access your My Business Cyber Dashboard.  

If you need to reset your password or are having trouble logging-in, please email us with your enquiry.

Your My Business Cyber product sits across 2 dashboards – a My Business hosted dashboard and an in-product dashboard. 

All the information you require can be accessed via your My Business dashboard. This includes the ABLA legally prepared policies and documents.

To navigate back to My Business from the in-product environment, click the “Back to My Business” button under your initials in the top right-hand corner of your Cyber platform.

You may need to re-enter your My Business credentials at this step.

Download the user guide or visit our help centre if you require any additional onboarding resources.

Our security awareness solution supports up to 20 employees and features highly engaging content based on real-world incidents.

The powerful software uses dynamic enrolment, continuous risk assessment and knowledge testing to deliver real results. 

Click on awareness training and manage learners to add your staff to the training modules from your Cyber Dashboard. 

Your account automatically has the standard 12-month training schedule initiated when you sign up. 

You can contact us on 13 26 96 Monday to Friday, 8:30am – 5.30pm (AEST) or email onlinesupport@mybusiness.com.au  to discuss your specific business requirements.  

Our phishing campaigns highlight email phishing risks and train staff on how to avoid them. Send practical simulations to your team to prepare for the email scams targeting your business. Any staff who fall victim to a simulation will be enrolled in tailored awareness training. The phishing simulation is available for those on the 1+ employee subscription. 

In your Cyber dashboard click on the Phishing simulations tab and follow the prompts to set up your phishing campaign. 

Your system may be blocking the emails. The best way to follow this guide and whitelist the IP addresses. 

The Cyber Health Check questionnaire is extensive to get a thorough understanding of your business and delivers a detailed plan on how you can make improvements to protect your business.

Your Cyber Risk Score provides you with a baseline of how at risk your business is from a cyber threat. The higher the score, the more at risk your business is. You can reduce your score by actioning your tasks within your Business Toolkit and marking them off as 'complete' when done. 

Businesses with a risk score between 70-100 are at high risk of cyber threats and have many exposed areas that can easily be rectified. When you have a risk score between 50-70, you understand basic cyber security with areas to improve. Below 50 is your goal and therefore reduces your risk of a breach considerably. Some areas will always be at risk, and therefore you will be unable to reduce the score. As a business, you need to focus your attention in these areas to keep it safe.

NIST is the National Institute of Standards and Technology at the U.S. Department of Commerce. The NIST Cybersecurity Framework helps businesses of all sizes better understand, manage, and reduce their cybersecurity risk and protect their networks and data.

The Essential 8 are Cyber Mitigation Strategies. While no single mitigation strategy is guaranteed to prevent cyber security incidents, organisations are recommended to implement eight essential mitigation strategies as a baseline. This baseline, known as the Essential Eight, makes it much harder for adversaries to compromise systems. Furthermore, proactively implementing the Essential Eight can be more cost-effective in terms of time, money, and effort than responding to a large-scale cyber security incident. 

You can find the details of your subscription in your My Account. Once logged in, scroll down to “My Product & Services”. Click on your subscription for details.  

Log into My Account, click on the “My Orders” tab. On the “My Orders” tab click “View Order”, and select the “Invoices” tab where you can download your invoice by clicking on the “Print Invoice” icon. 

Yes. This will be sent to your nominated email address. 

You can turn off/on auto renew in your My Account. Log into your My Account. Under “My Product Subscriptions”, navigate to your subscription and click on the “Cancel” button to turn off the renewal.

You can turn on the renewal by clicking “Re-order” button.

You can cancel the automatic renewal of your subscription at any time by logging into your Member Account using your login details, clicking My Account, scroll down to ‘My Products & Services’ and select your subscription.

From here, click on “My Product Subscriptions”. Inside your subscription, click on the “Cancel” button to turn off the renewal.  The subscription cancellation will come into effect at the end of your current subscription period, so you can continue to enjoy full access to the applicable benefits until that date. 

You can re-join anytime and use the same credit card details if you have chosen to save your credit card details in the system. You can find the subscription page link on the cancellation email you received from My Business. If you cancel your subscription and re-join at a later date you may need to complete a new health check and re-enrol your staff as learners to initiate the training.  

Log into your My Account, under “My Product & Services”, click on your subscription. Click on the “My Payment Methods” tab, then click on the “Add New Card” button to add new credit card details. 

Log into your My Account, under “My Product & Services”, click on your subscription.

Click on the “My Payment Methods” tab, then click on “EDIT” button to update credit card details.

If you were monthly or yearly subscription, you will receive an email from My Business when your subscription has expired. Your subscription will also no longer appear in My Account under “My Products & Services".