No, this is a cost and obligation free service that is available to My Business members.

You should know we earn a fee from providing this service. What we earn supports what we do for you. What we receive is used to offset the cost of providing the service and advocating for change and a fair go on energy for business. The subcontractor engaged to deliver the services on behalf of My Business receives introductory fees from the above energy retailers, a portion of which is shared with My Business in connection with customers who receive the above services.

We work with our panel leading retailers to find you a competitive deal for your business, then do all the legwork on the spot so you start saving, fast. By using Zembl, there is no need to sit there for hours comparing different plans on different sites. We'll compare multiple plans in minutes and present you with the best options for you to save. If you decide to switch to the more competitive plan from our panel of retailers, we'll handle all the paperwork for you. Nothing more for you to do but enjoy the savings.

No, all faults are treated equally and are handled by the distributor who manages the network.

Zembl has established relationships with their panel of trusted retailers, ensuring they are able to secure competitive rates for their customers.

We work with a range of leading Australian energy retailers, you can view our panel of trusted retailers here: https://www.zembl.com.au/suppliers

No, your energy "supplier" AKA the energy "distributor" will not change. They will continue to manage the maintenance and reliability of your supply. If you decide to switch with Zembl, only your Retailer may change AKA the company that bills you for your energy usage and consumption. 

After you've decided to proceed with the rates we've offered, we'll set up a Market Retailer Contract for you. This guarantees that you won't be subject to Default Market Rates, which are typically much higher, throughout the duration of your contract. We'll guide you through the entire process and ensure you have the option to stay on Market rates in the future. Additionally, small business and residential customers won't face any exit fees (unless part of a small business multisite agreement). However, larger commercial businesses may incur exit and termination fees if they are in a contract.