SEARCH RESULTS

From policy reviews and compliance updates to strategic goal-setting and employee retention.

Often seen as a tool for addressing underperformance, performance management can actually drive motivation, productivity, and retention when approached proactively.

Acquisition, service, growth and retention are four important areas to focus on if you want to grow your customer base for increased profit and long-term growth.

Employee benefits help attract the best people to your team, and can boost morale, improve productivity and increase employee retention.

While most businesses focus on attracting new customers, it’s just as important to keep your current customers coming back.

We spoke to Alan Stevens, Profiling and Communications Specialist, about how to harness the power of reading people’s faces for better business relationships and outcomes.

Employees positively engaged in their role provide a positive customer experience. However, engagement fails if employees aren’t satisfied in their role and have duties that don’t match their strengths.

Customer service involves the interactions between customers, employees, third-party service providers and technology.

Leave without pay is additional to any other form of leave that an employee is entitled to take. Learn more here about unpaid leave obligations.

Australia’s workforce is becoming more educated and requires more flexibility.