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Customer service is one of the most important ingredients of your products’ and services’ marketing mix. And loyalty shouldn’t be dismissed lightly.

But to get there, and stay there, takes a combination of passion and perseverance. The risks, the red tape, managing staff, and your own wellbeing mean it won’t ever be easy.

A tribunal has issued stop-bullying orders to a gated community’s body corporate committee and treasurer who taunted the caretakers for saying they were “living in misery” because of unpaid invoices.

My Business is here to help you protect yourself and your team with free documents and advice on workplace safety and wellbeing.

Does a period of leave without pay affect notice of termination requirements and redundancy pay?

Despite having operational reasons for redundancy, the employer failed to consider redeployment options and did not consult the employee adequately, rendering the redundancy unjust.

Does service as an apprentice count when calculating redundancy entitlements if the employee was made redundant when a fully qualified tradesperson? Learn more about redundancy entitlements here.

Can an employee use paid personal leave to attend medical appointments? Find out more about sick leave entitlements here.

If an employee has exhausted their personal leave, are they entitled to take annual leave?

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