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Managing high-performance employees isn’t a 'HR problem' – it’s a senior management responsibility and usually, the obstacles are 'human' or 'habits of mind'.

The traditionalists are Australia’s current senior generation. Although this generation makes up a very small portion of today’s workforce, you may have some of these employees in your workplace.

Elizabeth Broderick AO is one of the true authentic leaders of our time. As the principal of Elizabeth Broderick & Co., an independent expert on the United Nations Human Rights Council, and the founder and convenor of Champions of Change, Elizabeth works tirelessly for social good. Let’s explore what makes Elizabeth a genuine leader. 

Employee engagement has always been a challenging aspect of people management for leaders with teams. The added impact of uncertain times means it is now also highly unpredictable. 

Look around you – is your workplace, and indeed your team, a diverse mix of ages, experience, background and ethnicity? Is there a blend of people who look different, think differently, act differently and have differing opinions? How challenging is this?

Delivering what your customer really wants, and doing it economically, will generate reliable profits. You can achieve this by adopting a lean learning methodology: strive to understand what the customer really values, and then maximise customer value while continually improving internal processes and operations to minimise waste.

The needs, expectations, attitudes, ambitions, ideals and values of millennials or Gen Y (those born between the 1980s and late ’90s), and the way they work, are very different to those of your older employees.

Effective customer loyalty programs enhance the overall value of your product or service and motivate loyal buyers to make their next purchase.

Born between 1946 and 1964, the oldest baby boomers in your workplace will be approaching their mid-70s. Baby boomers have had life experiences and expectations that are profoundly different from those of previous generations.

You might believe yourself to be a good manager, but are you able to lead a team?