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July is often a peak month for employee turnover. Learn why employees leave and how to retain them.

Keen to understand how consumer reviews can accelerate the success of your business? Building trust with your customers strengthens your brand, attracts new customers and reveals valuable insights.

In sales you need to be working to minimise waste and add value.

Is your business experiencing rapid growth and critical skills shortages, or struggling to retain qualified staff – often losing them to businesses that can offer better benefits, remuneration and career progression opportunities?

It’s definitely time to rethink your workforce management strategy if you want to engage your millennial employees and help them grow. They’re a growing force in the workplace, the movers and shakers behind workplace change, and research shows they clock in as the lowest percentage of engaged employees. 

Gen X is the generation who watched their parents work incredibly hard and long, often remaining loyal to one company, only to be miserable and unsatisfied at the end. This motivates Gen Xs to seek a healthy compromise, whereby work and lifestyle is flexible and balanced, satisfying their financial, family and personal needs.

It’s a fact, and a bleak one at that: Australian businesses are seen as mediocre at managing people performance compared to the rest of the world.

Is your customer service model actually equipped to provide what is required by today’s demanding customers? Are you engaging with them, interacting with them, providing them with the best possible advice?

Productivity depends on the integration of good people, smart practices and efficient processes.