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Baby Boomers are a generation that just keeps on giving. Though many of these ‘60 somethings’ continue to work, it’s a fact that those Baby Boomers still in your organisation will be leaving over the next few years, and with their departure goes an accumulation of valuable corporate skills, knowledge and experience.

A study from the Netherlands has found employees with chronic disease and unhealthy habits are at greater risk of exiting paid employment early. This means there’s potentially a portion of the workforce that may not work to their full retirement age. 

Customer service is one of the most important ingredients of your products’ and services’ marketing mix. It does more than simply drive sales – a good customer service strategy helps to create customer loyalty. And loyalty shouldn’t be dismissed lightly. 

Today, successful businesses harness leadership qualities within all their employees. They create a team of leaders and build a culture that values experimentation, collaboration and problem solving. 

Rod Young, chairman at DC Strategy and former global CEO, Cartridge World, shares his insights on choosing and keeping the best people for your business. These learnings can be applied successfully to any business no matter how small or what industry you’re in.

Flexible work practices and reduced employee turnover are often linked. By adopting flexible work practices, including a policy and guidelines, your business can attract and retain employees by making it easier for them to balance their work and home commitments.

When employees feel recognised and appreciated, they’re more motivated, engaged and collaborative. However, while many organisations invest in on recognition initiatives, very few focus on building a culture of recognition.

From better employee retention to improved sales performance, the positive outcomes from investing in your employees’ skills in today’s dynamic workplace are undeniable.

Managing Generation X employees requires you to know what makes Gen Xs tick, where their strengths lie, and what they need from you as a leader. For some, this will even mean managing older employees.

As millennials ascend into management positions they’ll become leaders in your business. Unlike your older employees, millennials exhibit different attitudes towards employment, sales, management, marketing and purchasing, all of which are challenging many conventional management strategies and approaches.