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It does more than simply drive sales – a good customer service strategy helps to create customer loyalty.

Australia’s top energy-consuming industries are adopting innovative technologies and sustainable practices to reduce their energy use. Explore how sectors like mining and manufacturing are improving efficiency while supporting the economy.

1 in 6 workers are experiencing mental ill health right now, which means mental ill health is likely to be present in your workplace, whether you see it or not.

Climate surveys are good, effective ways to gauge the engagement and satisfaction of employees. Here’s everything you need to know about climate surveys.

There are two ways one can view Australia’s current unemployment rates and recession data: as demoralising or as an opportunity. We choose to do the latter. 

The Australian government’s Digital Transformation Agency (DTA) has launched AI training and responsible use policies for public servants. This initiative aims to equip employees with a solid understanding of AI while encouraging private-sector employers to adopt similar frameworks.

In 2019, research firm eMarketer predicted that China would reach $1.935 trillion in ecommerce sales - roughly three times that of the United States, and by far the leading figure in the world.

Often seen as a tool for addressing underperformance, performance management can actually drive motivation, productivity, and retention when approached proactively. Francesca Snyder and Abraham Ash from Australian Business Lawyers & Advisors explain how clear expectations, regular check-ins, and positive feedback can transform your performance management system into a powerful tool for business success.

For ongoing success, every business needs to measure performance to assess progress towards goals and understand if the business is on track to meeting objectives. 

Understanding the demographics of your target markets is a critical first step in doing business in China. Although similar to the demographic profiles of the Western world, there are some important differences to consider with Chinese demographics.